Bussiness Services at their Best

Hosting Services

PaymentElevationEngine (PEE) on Saas provides a solution that supports your programme from the initial business case through to set-up and operation. Al Alam can host your payment gateway for you in-house at our state-of-the-art data center locations. The solution provides a ’turn-key’ approach that includes: Organisational support and consultancy for your business plan, launch and set-up. Our data centers feature 24-hour on-site officers, mantraps, biometric scanners, multiple key card access points, 24-hour data center and systems monitoring via manned operations support center, CCTV with video archiving, and data center access logs. Our data centers are some of the most efficient in the world, featuring innovative infrastructure such as 97%-efficient UPS units, air and water-side economization, and variable frequency driven cooling units (VFDs). We have 99.999% uptime levels, delivering the reliability our elite customers demand. Our data centers feature SAS 70 Type II certification. This will expedite your payment gateway setup time and improve reliability.

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Training and Consulting Services

Not only do we provide the hardware and software solutions for your new state-of-the-art payment gateway, we also provide training and consultation services. We provide on-site or remote training on how to use, configure, and maintain your payment gateway. We also provide a wide range of payment related consulting services. We can assist you in building your payment business by:

  • Building Banking Relationships
  • Customer Support Training
  • Boarding Merchant Training
  • Translation Services
  • Compliance, Approval and KYC Training
  • Sales Force Training
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CUSTOMER SUPPORT SERVICE

Al Alam Solutions can provide a white-labelled 24/7 Customer Support Service for merchants and/or endusers as an additional service to the PaymentElevationEngine (PEE) gateway operator. The Customer Support Service works in combination with the optional Customer Support module that is required to be part of the PaymentElevationEngine (PEE) gateway. Not all of Al Alam´s customers choose to go for our Customer Support Service, but the team is here if you need them. You may know exactly what you need, you might be at an RFP stage, or you could be in the early phase of a your business. Whatever the scenario, our Customer Support Service is managing the entire process of customer service at an end to end level.

  • Key benefits for Al Alam´s Customer Support Service:
  • No Hard- or Software investment
  • Reduced risk: cost can include cost per business work units
  • A wide functional coverage
  • A scalable solution, that adapts to your size and rate of growth
  • You and your clinets benefit from the experience of a global IT partner

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Merchant Boarding Service

Our Merchant Boarding service is available as an optional service to operators, whereby PaymentCloud will manage the setup process of the merchants onto the PaymentElevationEngine (PEE) platform on behalf of the operator.

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Approval, Compliance and KYC Service

Our Approval, Compliance and KYC service is available as an optional service, whereby PaymentElevationEngine (PEE) will manage the approval and compliance process of the merchants.

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Fraud Screening Service

By using PaymentElevationEngine´s (PEE) Fraud Screening service, the operator will receive daily review of all transactions combined with existing fraud modules. The Fraud Screening Service requires the usage of our Fraud Screening Module.

EXPANSION MODULES

  • expansion
    Transaction Interface
  • expansion
    Customer Support
  • expansion
    International Expansion
  • expansion
    Alternative Payment Solutions
  • expansion
    Online Agreement Generation
  • expansion
    Advanced Fraud Scrubbing
  • expansion
    Agent / ISO
  • expansion
    eWallet
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Transaction Interface
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In addition to the standard API connectivity method, PaymentElevationEngine (PEE) can also provide pre-built hosted payment pages and a Virtual Terminal interface.

The hosted payment pages allow a common interface that your merchants can use to allow consumers to enter transactions. This opens up the possibility to provide your merchants with extremely reduced boarding times and standardized options.

The Virtual Terminal interface is extremely useful for MOTO sales practices where direct interaction with the enduser requires a manual entry of the payment information by the operator.

  • Hosted Payment Pages / SmartPost
  • Virtual Terminal

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Customer Support
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Our Customer Support module can be added to provide an in-house or outsourced operational and reporting feature for the operator, but can also be combined together with the optional Customer Support Service that PaymentElevationEngine (PEE) offers as an additional service. A fraud screening reporting module and multi-tier support module are also included.

  • Customer Support Module
  • Advanced Fraud Reporting
  • Multi-Tier Support Module

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International Expansion
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By adding the PaymentElevationEngine (PEE) International Expansion Module the gateway will support and process an unlimited number of currencies and languages so you can reach any demographic. This opens the door to using other global payment solutions alongside domestic credit card processing.

Our Geo-Targetting technology is also included and provides IP driven detection of the user’s country of origin and immediately displays content based on the consumer’s location.

  • Multi-Currency Module
  • Multi-Language Module
  • Geo-Targetting Module

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Alternative Payment Solutions
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By adding the Alternative Payment module to your PaymentElevationEngine (PEE) gateway, you will not only be able to process traditional Visa, MasterCard, American Express and other credit and debit card payments, but you will also be able to process any form of payment outside of the traditional payment methods. Adding the Alternative Payment module is easy and increases your overall sales.

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Our Online Agreement Generation module allows the operator to generate online accessible agreements and contract files on the system. This feature saves time and money and allows recipients to complete their agreements and due diligence online quickly and effortlessly.

The operator can customize the files via the administration interface and the changes are immediately reflected in the online agreements, therefore speeding up the merchant boarding process.

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Online Agreement Generation
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We provide several modules to enhance your fraud screening protocol. Our Phone Verification module is proven and effective in stopping up to 80% of fraud by simply requiring PIN based verification over the phone. We also offer this approach through SMS using our SMS Verification module.

Connecting to advanced third party fraud scoring and prevention databases is also possible through this module.

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Advanced Fraud Scrubbing
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PaymentElevationEngine´s (PEE) Agent / ISO module incorporates the possibility to operate a large scale Agent / ISO organization. It provides a complete interface and reporting tool for both you and your Agents / ISOs to effectively run a large scale sales operation. It tracks sales and provides automated revenue sharing and accounting features.

Reseller Module.

Our Reseller Module lets you analyze and maintain affiliate relationships, deliver and track advertising tools, configure unlimited offers, and generate detailed reports.

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Agent / ISO
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Our eWallet module interacts seamlessly with the PaymentElevationEngine (PEE) gateway and includes all the necessary functionalities needed to perform all types of electronic wallet transactions. This includes the functionality to provide loading and unloading of real or virtual currencies that interacts seamlessly with any part of the payment system.

SMS Delivery Module

The PaymentElevationEngine (PEE) Delivery module gets the operator the capability to deliver messages throughout the system via SMS.

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eWallet

Clients

Headquarters

Dubai, Internet City
Business Central Towers A
19th Floor, Office 1905

Phone: +971 4 4562485
Fax : +971 4 4564533
Email: info@alalam-solutions.com
Web: www.alalam-solutions.com